What do your dishwasher error codes mean?

Issue: Bowl float micro switch electrical circuit open (must be closed). Be sure to check the following:

• Water leak

• Float switch or wiring defective

• New main board: Eeprom was programmed off-side, to reset the alarm, switch off and switch on again using the ON/OFF button

Advice: If this issue is not fixed with the steps listed, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Issue: Fill valve admits water even when deactivated. Be sure to check the following:

• Fill solenoid valve failure

• Main board fill solenoid valve Mack short-circuiting

• Make certain drain hose is not on the floor

Advice: If this issue is not fixed with the steps listed, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Issue: Maximum drain time elapsed. Be sure to check the following:

• Drain pump blocked by foreign matter

• Drain pump faulty/disconnected

• Drain hose blocked

• Air bubble in hose

• Check drain pump wiring and connectors at component end and main board end

• Check integrity of drain pump impeller

• Replace drain pump

Advice: If this issue is not fixed with the steps listed, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Issue: Thermistor (NTC) circuit not compliant (break in continually or short-circuit). Be sure to check the following:

• NTC sensor cables disconnected or damaged

• Cables or connectors disconnected or short-circuiting

• NTC sensor wet, short-circuit

• NTC sensor damaged, open circuit

Advice: If this issue is not fixed with the steps listed, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Issue: Pressure switch has not indicated completion of fill, even though the turbine has filled the appliance with correct water. Be sure to check the following:

• Pressure switch faulty

• Pressure switch tube damaged, part replacement required

• Water in air trap

• Air trap damaged, this will require part replacement

Advice: If this issue is not fixed with the steps listed, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Issue: Maximum interval of time for completion of fill has been exceeded. Be sure to check the following:

• Tap closed or partially closed

• Filter hose pinched

• Filter hose filter clogged/bort

• Water pressure low or flow meter doesn’t work

• Water solenoid valve faulty or disconnected

Advice: If this issue is not fixed with the steps listed, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Issue: Turbine has given no signal indicating entry of water, even though fill has effectively been completed. Be sure to check the following:

• Turbine faulty or disconnected

• Connector terminals not making contact

• Turbine wiring faulty

• Turbine faulty, disconnected or wet

• Water has been introduced manually

• Filter hose filter obstructed

• Pressure switch faulty

Advice: If this issue is not fixed with the steps listed, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Issue: Maximum interval of time for establishing temperature has been exceeded (1 hour). Be sure to check the following:

• NTC sensor bracket detached from bowl

• Fault in electrical circuit of heating element

• Heating element ITR incorrectly calibrated/faulty

• Excessive suds

• Heating element false contact

• NTC sensor incorrectly calibrated

• Limescale on heating element. Water hardness setting is not compliant. User not put in in slat

• NTC sensor separated from socket (replaces first check)

• Heating element defective

Advice: If this issue is not fixed with the steps listed, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Issue: Software recognition error processor not programmed. Be sure to check the following:

• Main board not programmed

• Incorrect setting file

Advice: If this issue is not fixed with the steps listed, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Issue: Heating element circuit not compliant (circuit open). Be sure to check the following:

• Heating element cables disconnected

• Main board relay defective

• Heating element defective

• Main board relay defective

Advice: If this issue is not fixed with the steps listed, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Issue: No communication/power between BLDC/BLACmotor and main board, or motor seized. Be sure to check the following:

• Motor connectors disconnected

• Wiring not compliant

• Foreign matter between motor blades

• Motor defective/seized 

Advice: If this issue is not fixed with the steps listed, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Issue: No communication/connection between main board and user interface. Be sure to check the following:

• Fault in main board user interface wiring

• Disconnect from electrical power supply. Wait 2 minutes. Reconnect appliance to power supply and test it again

• User interface defective

Advice: If this issue is not fixed with the steps listed, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Issue: If your main board is not working, you will need to replace it. You can order your replacement part here. 

Should you require additional support, please call our customer service centre to book an engineer on: 0344 822 4224.

Issue: Reading between the wash pump and drain pump is not consistent. Be sure to check the following:

• Replace wash pump

• Replace drain pump

Advice: If this issue is not fixed with the steps listed, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.