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What do your freezer error codes mean?

A freezer is a crucial appliance in any household, so when something goes wrong with your freezer, it can significantly impact your household's ability to function and disrupt your meal plans. Just like any other Hotpoint appliance, our freezers are designed to make your life easy and be dependable. However, from time to time you may see some numbers, letters displayed, or lights flashing on your freezer. If this happens, don't worry, we are here to help.

The handy freezer error codes list will explain what is behind the issue, as well as what action is needed to fix it.

Fixing your Hotpoint freezer, regardless of the error code, is a relatively simple process. However, if the issue persists, it is best to contact our Hotpoint service team on 0344 822 4224 for additional support or to book an engineer.

Looking for Hotpoint genuine spare parts? Shop our range of freezer parts, we can guarantee you genuine Hotpoint parts and fast delivery. Plus, our parts and spares are backed with a 1 year guarantee.

Hotpoint Freezer Error Codes

Please select an error code to reveal the fault and a how to fix it yourself.

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E0 — Ice maker fault (if fitted)

Issue: The ice maker in my appliance is not working correctly.

Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224.

E1 — Refrigerator sensor fault

Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224.

E2 — Freezer sensor fault

Issue: The compartment temperature in my freezer is incorrect.

Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224.

E3 — Defrost sensor fault

Issue: The compartment temperature in my fridge is incorrect.

Advice: We recommend you check the drain pipe and under sink plumbing for any blockages. If the fault continues please call our customer service centre to book an engineer on: 0344 822 4224.

E4 — Fridge defrost sensor fault

Issue: The compartment temperature in my fridge is incorrect.

Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224.

E5 — Freezer defrost sensor fault

Issue: The compartment temperature in my freezer is incorrect.

Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224.

E6 — Main control-board and display board fault

Issue: The display or controls on my appliance are not operating correctly.

Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224.

E7 — Environmental temperature sensor fault

Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.

Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224.

E8 — Environmental temperature sensor fault

Issue: A number of things affecting the temperature in your appliance could be happening if you see this error code displayed.

Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224.

E9 — Freezer high temperature alarm

Issue: The freezer door may have been left open which has resulted in the food in the freezer defrosting.

Advice: Please check to see if your door is closed properly.

Advice: If the problem persists then we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

EE — Ice maker circuit fault (if fitted)

Issue: The ice maker in my appliance is not working correctly.

Advice: We recommend you call our customer service centre to book an engineer on 0344 822 4224.