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Whether you're a seasoned user or simply getting started with your Hotpoint oven, we are here to guarantee the best results and help you serve delicious meals.

If you find yourself wondering why your oven fan is still running even after you have switched it off, or if you are not happy with the cooking results, we are here to help.

It is usually a very simple process to troubleshoot and fix the problem yourself by following our handy guide. If you have tried the fixes listed on this page, but you are still not happy with the results, you can have a look at our range of useful oven maintenance videos to help assist you with your questions.

If your oven needs professional servicing, you can get in touch with our Hotpoint service team for further assistance, just give us a call on 0344 822 4224.

Looking for additional support? Our how-to videos offer step-by-step on how to get your oven cleaned and maintained. Our WPro oven cleaning products can deliver professional results, click here to shop our products.

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There is a fan running and I am not using the ovens

Most of our modern Hotpoint appliances are fitted with a cooling fan to prevent the controls getting too hot. The fan can run for up to 30 minutes after the oven has been switched off for safety reasons. During this period the fan may switch off and on, this is perfectly normal.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Poor cooking results?

Customers changing from a conventional oven to a modern fan assisted oven may find that they need to reduce cooking temperatures by approximately 25 degrees centigrade and cooking times by approximately 10 minutes every hour.

We recommend you centralise your food and always place food upon a shelf, not directly onto the oven base itself, to enable the heat to be circulated around the entire surface of the cooking vessel.

This is particularly important in a top oven as the grill elements are used in conjunction with top oven cooking apparatus to deliver heat from above and below the food.

Pans with high sides may affect the cooking performance due to airflow.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

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