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REQUEST APPLIANCE REPAIR ONLINE

1.
ABOUT YOUR APPLIANCE
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Your appliance type

Select your appliance
Laundry
Dishwashers
Cooling
Cooking
Back
Washing Machines
Washer Dryers
Tumble Dryers
Dishwashers
Integrated Dishwashers
Slimline Dishwashers
Fridges
Freezers
Fridge Freezers
Integrated Fridge Freezers
Ovens
Electric Cookers
Gas cookers
Hobs
Hoods
Your appliance age
Based on your appliance type and age our price plans may vary
Less than 5 years
5-10 years
10+ years
One-off Repair
Our fixed price repair comes with a 90 day work guarantee with parts and labour included
From
£126.00
get Get One-off Repair
  • Upfront single payment
  • £70.00 callout charge if repair not possible
  • 90 days warranty on the appliance
    Maintenance not included
  • Authorised local engineers
  • Repair for 1 appliance only
  • Replacement not included
  • SmartCare Rewards
Online Exclusive*
Repair & Care
Repair & Care is a maintenance and support plan that provides an initial repair followed by ongoing maintenance and support for your product. Provided by Domestic & General Services Ltd.
From
£121.00
a month for 6 months
Get Repair & Care
  • Direct Debit
    Plans set on Direct Debit include monthly instalments with no upfront fee
  • No fix no fee
    If we can't fix that initial fault, then we will refund any monies paid until that point
  • 6 month maintenance support
    Exclusive access to Domestic &. General's online portal, providing online assistance, a remote annual health check and unlimited phone support for your appliance. After the first repair if the maintenance has failed, further onsite visits can be booked
  • Authorised local engineers
    Should the maintenance fail, onsite visits can be booked to be carried out and parts fitted with a local Whirlpool engineer
  • Protect other appliances
    Option to protect additional appliances in your household to help prevent breakdowns
  • Replacement appliance after 1st repair
    If we deem your appliance to be irreparable any time after the first completed repair then you'll be entitled to a brand new one
  • SmartCare Rewards
    Earn SmartCare rewards for exclusive discounts on Whirlpool, Hotpoint and Indesit brands
  • Hotpoint offer:

  • Repair guarantee

  • Nationwide coverage

  • Qualified engineers

 
One-off Repair
From
£126.00
Get One-off Repair
Repair & Care
From
£21.00
a month for 6 months
Get Repair & Care
*Online offer to be redeemed by completing the online enquiry form and sold via a telephone call back only. This price will not be made available to customers contacting directly by phone or made available on any other website.
2.
Your details
edit
The information you provide may be used to contact you in connection with the quote. Find out more about how we use your data in our privacy notice.
Enter your model number
Find your model number
Appliance Fault
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One or more of the above required fields has not been filled out

Model Numbers listed below

Select your appliance
Laundry
Washing Machine
Dishwashing
Dishwasher
Cooling
Fridge Freezer
Cooking
Oven
3.
REQUEST AN APPOINTMENT DATE EDIT
Select appointment date
4.
RESERVE A CALL BACK TIME

Please select your call back preference

If you are happy with your details, we will aim to give you a call back at your selected time and date to complete your repair booking and finalise the details of your engineer visit.

To help improve your experience, calls may be recorded for quality and training purposes.

When would you like us to call you?

If you are happy with your details, we will aim to give you a call back at your selected time and date to complete your repair booking and finalise the details of your engineer visit.

To help improve your experience calls may be recorded for quality and training purposes. We may use your personal details to contact you in connection with the quote for your appliance repair or important safety information relating to your appliance. We and our extended warranty provider, Domestic & General Insurance PLC, may individually or jointly, send you marketing by email, post, and call to promote relevant products and services for your appliance. If you would prefer not to be contacted in this way please let our agent know. Further details on how we process your personal data can be located on our privacy policy page.

Request repair

Thank you your appointment has been requested

Hotpoint’s repair team will be in contact you on

You will be receiving our call from 03448224224

Your reference number

This has also been emailed to you. Please use this as a reference if you have any queries.

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What you can expect from the call

  • 1. Confirmation of your booking date

  • 2. Allocation of a time slot

  • 3. Determine if parts need to be ordered

  • 4. Complete payment

How to book your appliance repair?

To book your appliance repair with a Hotpoint Certified Engineer, follow these simple steps using our online tool:

1. Provide Product Information: First, select the type of product needing repair and indicate its age using the provided time brackets. Choose the repair option that best fits your needs, whether a one-time repair or our regular care plans with exclusive online prices.

2. Enter Your Details: Please provide your contact information, product model number, and briefly describe the problem with the appliance. This will help us provide you with a personalized service, connecting you with the nearest certified engineer specializing in your appliance.

3. Choose an appointment date: After entering your details, you can select a convenient date for your appointment. We offer flexible slots to fit your schedule, minimizing disruption to your day.

4. Reserve Call Back Time: Select a convenient time for our customer service to call you back. During this call, we can complete your repair booking and finalise the details of your engineer visit.

5. Confirm and Book: Finally, review your booking details and confirm the appointment. Rest assured, you will receive a confirmation email with all the necessary information, giving you peace of mind.

6. Track Repair Progress: Once you have the appointment details, you can easily track the progress, reschedule repair appointments, or cancel by logging into our appliance repair booking portal.
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