Washing Machine

If you find yourself wondering why your Hotpoint washing machine will not start the cycle or why it will not empty the drum, we are here to help you.

Many washing machine owners will ask themselves what's wrong with their washing machine from time to time. Fortunately, some washing machine problems can be solved very easily using a few tools and a trusted troubleshooting guide. Read our tips and advice on how to fix some of the more frequent faults from leaking to noisy spinning cycles.

If there are any error codes or flashing lights on your Hotpoint washing machine, you can browse our Hotpoint washing machine error codes to understand and fix the problem. If you are unable to troubleshoot and fix the issue yourself, you can get in touch with our customer service team and book a Hotpoint repair service, just call us on 0344 822 4224.

Looking for something else? Browse our Help & Advice, section for additional supporting information including downloading your appliance's manual.

What do your washing machine error codes mean?

You shouldn't worry if your Hotpoint washing machine displays an error code or LED lights start flashing - it's quite common and easy to fix. To fix your Hotpoint washing machine yourself and have it back in operation, you must first understand what the error code means. You can learn more about the error codes and flashing lights on your Hotpoint washing machine here and learn how to fix it yourself.

Most issues can be addressed at home, but if the Hotpoint washing machine fault code indicates a problem with the motor or other internal components, ensure that all of the components are properly connected and in working order. If this does not work or if the error code persists, your unit may require professional help from our Hotpoint repairs team.

Looking for something else? Browse our Help & Advice section for additional supporting information including downloading your appliance's manual.

Should you still require assistance, our service agents are here to help, just give us a call on 0344 822 4224 for additional support or to book an engineer.

Hotpoint Washing Machine Error Codes

Please select an error code to reveal the fault and a how to fix it yourself.

F01

F02

F03

F05

F06

F07

F08

F09

F11

F12

F13

F15

F16

F18

- -

F01 — Electronic circuit board fault

Issue: Washing Machine is not operating – some or all functions are not selectable.

Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again.

Advice: If the fault remains, please call our customer service centre to book an engineer on: 0344 822 4224.

F02 — Motor circuit fault

Issue: Intermittent or no drum rotation during wash cycle.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F03 — Temperature sensing fault

Issue: Washing Machine is not heating on wash or dry settings.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F05 — Waste pipe blockage or pump issue

Issue: Washing Machine's door will not open / the door can be opened but water remains inside the drum.

Advice: Please check for blockages in your pump filter (if applicable to model – please see user handbook). Also check for any blockages in waste water hose and in any under-sink plumbing.If none of the above solutions work, it is likely you have a pump failure and will need further assistance.

Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F06 — Door lock fault

Issue: Washing Machine's door cannot be opened or closed / when the door is closed the machine will not start.

Advice: If your washing machine's door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.

F07 — Electronic circuit board fault / heating circuit fault

Issue: During a wash cycle the programme pauses part way through/ the machine is not heating and the pump runs continuously.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F08 — Heater fault

Issue: During a wash cycle the programme pauses part way through.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F09 — Software fault

Issue: Washing Machine is not operating multiple flashing lights and/or displays. Unable to select a programme.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F11 — Pump circuit fault

Issue: Water remains in Washing Machines / not pumping out.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F12 — Electronic control fault

Issue: Washing Machine is not operating (turning on).

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F13 — Dryer temperature sensing fault (washer dryers only)

Issue: Washer dryer is not drying clothes.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F15 — Heater control fault (Washing Machine and Washer Dryers)

Issue: Washing Machine is not heating water or pauses during a wash cycle / not drying or pauses during drying cycle.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F16 — Drum lock position sensor fault (top loading machines only)

Issue: Washing Machine's drum is stopping in the wrong position or is not locked in the correct position.

Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F18 — Internal data error

Issue: Some or all display / functions do not work on my washing machines.

Advice: Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again.

Advice: If the fault remains, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Hotpoint Washing Machine Flashing LED Lights

Please select all the flashing LED’s in sequential order to reveal what your error code could mean.

LED1

LED2

LED3

LED4

LED5

Reset

If the LED’s are arranged differently please select an alternative configuration.

Horizontal interface

Vertical interface

No errors found for this combination.

F08 - Heater fault

Issue: During a wash cycle the programme pauses part way through. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F12 - Electronic control fault

Issue: Washing Machine is not operating (turning on). Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

No errors found for this combination.

F09 - Software fault

Issue: Washing Machine is not operating multiple flashing lights and/or display. Unable to select a programme. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

No errors found for this combination.

F13 - Dryer temperature sensing fault (washer dryers only)

Issue: Washer dryer is not drying clothes. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

No errors found for this combination.

F09 - Software fault

No errors found for this combination.

F15 - Heater control fault (Washing Machine and Washer Dryers)

Issue: Washing Machine is not heating water or pauses during a wash cycle / not drying or pauses during drying cycle. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

No errors found for this combination.

F06 - Door lock fault

Issue: Washing Machine's door cannot be opened or closed / when the door is closed the machine will not start. Advice: If your washing machine's door will not close, please check for any obstructions in the door lock. If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

Safety Notice: A recall has been launched relating to the door lock system for certain Hotpoint and Indesit washing machines. Find out more here.

F05 - Waste pipe blockage or pump issue

Issue: Washing Machine's door will not open / the door can be opened but water remains inside the drum. Advice: Please check for blockages in your pump filter and check for any blockages in waste water hose and in any under-sink plumbing. If none of the above solutions work, it is likely you have a pump failure and will need further assistance. Advice: If the fault still remains then we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

No errors found for this combination.

F07 - Electronic circuit board fault / heating circuit fault

Issue: During a wash cycle the programme pauses part way through/ the machine is not heating and the pump runs continuously. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

No errors found for this combination.

F02 - Motor circuit fault (flashing light)

Issues: Intermittent or no drum rotation during wash cycle. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F18 - Internal data error (static light)

Issue: Some or all display / functions do not work on my washer dryers. Advice: Please disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply, wait 30 seconds and try starting the machine again. Advice: If the fault remains, we recommend you call our customer service centre to book an engineer on: 0344 822 4224.

F03 - Temperature sensing fault

Issue: Washing Machine is not heating on wash or dry settings. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.

No errors found for this combination.

F01 - Electronic circuit board fault

Issue: Washing Machine is not operating - some or all functions are not selectable. Advice: We recommend you disconnect (unplug) the appliance from the mains supply for a minimum of 2 minutes. Reconnect supply and wait 30 seconds and try starting the machine again. Advice: If the fault remains, please call our customer service centre to book an engineer on: 0344 822 4224.

No errors found for this combination.

F16 - Drum lock position sensor fault (top loading machines only)

Issue: Washing Machine's drum is stopping in the wrong position or is not locked in the correct position. Advice: We recommend you call our customer service centre to book an engineer on: 0344 822 4224.