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Tumble Dryer Troubleshooting - Quick Fixes & Tips

Is your Hotpoint tumble dryer causing issues? Whether you’re dealing with a condenser tumble dryer that’s not drying clothes effectively, a vented system that’s not working properly, or other common problems, we’ve got you covered. Here’s a straightforward guide to address frequent dryer issues and keep your appliance running smoothly.

Common Tumble Dryer Problems



Safety First
- Always unplug your appliance from the mains before performing any repairs or replacements to ensure your safety.
Here are the most common dryer problems that are preventing it from running smoothly -

1. Dryer Turns but Doesn’t Heat

Possible Causes:

Broken heating element or faulty thermostat.
Quick Fix:

Check the heating element and thermostat. If they’re defective, replace them to restore proper heating.

2. Condenser Tumble Dryer Not Drying Efficiently:

Possible Causes:

Clogged lint filter, full water container, or faulty moisture sensor.
Quick Fix:

Clean the lint filter regularly, empty the water container, and check the moisture sensor. Replace any faulty parts to improve drying efficiency.

3. Unusual Noises:

Possible Causes:

Foreign objects in the drum or worn-out drum bearings.
Quick Fix:
Remove any debris from the drum and inspect the drum bearings. Replace worn-out items to eliminate unusual noises.

4. Dial Won’t Turn:
Possible Causes:
Mechanical fault or electrical issue.
Quick Fix:
Examine the dial mechanism for faults and address any mechanical issues. Check for electrical problems that might be affecting the dial’s operation.

5. Dryer Not Starting or Power Issues:

Possible Causes:
Power supply problems or malfunctioning components.
Quick Fix:
Check the power connection and make sure the dryer is plugged in properly. Test the power outlet and reset any tripped circuit breakers if necessary.

Essential Maintenance Tips



1. Clean the Lint Filter:

Why:
It keeps your dryer running efficiently and prevents overheating.
How:
Clean the filter after every use to maintain optimal performance.

2. Check the Moisture Sensor:

Why:
Ensure your condenser tumble dryer is drying clothes effectively.
How:
Regularly inspect the sensor and replace it if it’s not functioning properly.

3. Empty the Water Container:

Why:
Essential for effective drying in condenser tumble dryers.
How:
Empty the water container regularly to avoid performance issues.

4. Inspect Vented Systems:

Why:
Proper ventilation is crucial for efficient drying.
How:
Check and clean the vent hose and ductwork to ensure no blockages affect airflow.

We have also covered other common problems within this page. Use our easy-to-use guide below to find the most commonly asked questions.

Need Professional Help?



If you’re still experiencing problems with your Hotpoint tumble dryer despite these tips, don’t hesitate to contact us for professional help. Our Hotpoint Service is available to assist you. Call 0330 808 9181 to book a repair from a qualified engineer who can address and fix issues with your Hotpoint appliance.

Replacement Parts and Accessories



If your dryer needs replacement parts, choose Hotpoint’s genuine, high-quality parts for reliability and affordability. Keep your appliance in top condition with our tumble dryer spare parts and accessories.

Explore our WPro Laundry Accessories and Cleaning products, to enhance your dryer’s performance and extend its lifespan.
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My Hotpoint tumble dryer isn’t as effective as it used to be

If you suspect that your Hotpoint tumble dryer is not as efficient as it used to be you need to be checking a series of non mechanical problems. We recommend the following:

Ensure that the vent hose is not blocked or crushed.

Ensure that your Hotpoint tumble dryer is not being overfilled with clothing as this will impair the performance.

Double check the heat switch on your dryer is set to the appropriate position.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

The ECO sense drying feature will not function

If your Hotpoint washer dryer has a “set and forget” auto drying feature and you are having problems getting the drying process to operate, it could be attributed to a number of non mechanical faults. We recommend the following:

Ensure that you are loading the Hotpoint washer dryer correctly, as putting in an undersized load will result in the sensing mechanism cutting off the drying process prematurely.

Ensure that you are not attempting to use a programme that is designed merely as a short drying process utilising very low temperatures such as in the case of the easy iron and easy care functions.

Ensure that the sensors in the drum are kept clean and free from grease and dirt by wiping with a dry cloth.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

My dial is not rotating

On certain Hotpoint models the dryer programmer does not rotate. Instead, a series of progress indicator lights illuminate to advise the user of the dryers status.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

My Hotpoint washer dryer keeps tumbling after the programme has finished

Certain Hotpoint models have an added crease care facility. Crease care is activated when the appliance has finished its cycle and the clothes are then tumbled in cool air which protects them from creasing and reduces ironing times. The crease care option will keep tumbling the clothes intermittently until the programme dial is manually advanced to the off position.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

Can I stack my Hotpoint tumble dryer onto my washing machine?

Hotpoint tumble dryers are designed to be fitted onto the top of some of our Hotpoint washing machines. This stacking process must only be completed using one of our genuine stacking kits.

To establish exactly which stacking kit you require or to purchase, call our spare parts department on 0344 822 4224 or visit our shop.

How do I clean the condenser?

If you find that your Hotpoint Condenser dryer is taking a long time to dry then this could be due to a build up of fluff in the condenser.

The condenser is found at the bottom of your appliance. Simply take this out by grasping the bottom cover by the ides and pull it off gently towards you. Remove the condenser by rotating the clips, then pulling the condenser towards you. Run the body of the condenser under a cold water tap to remove and build up. Refit the condenser and use as normal.

We recommend that in order to keep your machine working efficiently, you regularly clean the filter and condenser.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

How do I clean the fluff filter?

 To clean your Hotpoint dryer filter simply open the door of your appliance and look for the fluff filter (located in the bottom of your door opening).

Pull out the filter and clean the fluff build up. If there is a large quantity of fluff you may use a vacuum cleaner to remove this.

We recommend you clean this filter out each time you use your dryer to ensure your machine works efficiently.

For further advice we recommend checking your user manual – you can also download your user manual manuals.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

How do I empty my water container?

Failure to empty the water container can result in your Hotpoint machine not heating (your clothes may still be wet at the end of the drying cycle).

To empty your water container, simply pull the container out towards you and remove it fully from the dryer.

Empty all the water collected, then refit the water container, ensuring that it is pushed fully back into position.

For further advice we recommend checking your user manual – you can also download your user manual manuals.

If you need further assistance please call Hotpoint customer service on 0344 822 4224.

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